01 · 7bp Support

Support, kept
in one place.

This is the private 7bp support desk. Sign in to read and reply to your conversations, or write to support@desk.7bp.de — both arrive in the same thread.

No account Verified access Email or portal
A person replies, usually within one working day.

Knowledge base

Support article

Known issue
Daybar

Temporary carousel check article

This temporary known issue exists only to verify that the start-page carousel shows navigation controls and cycles between articles. It will be removed immediately after the check.

Updated 21 Oct 2026Read the guide
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02 · How it works

How the desk works.

No new account and no second history. The email you already have and the desk are the same conversation.

  1. 01
    Write, however you like

    Email support@desk.7bp.de or start in the portal. Either way, one conversation opens — not a queue of duplicates.

    then
  2. 02
    We keep one thread

    Replies, attachments, status and history stay in the same ticket. Email headers and the reference keep it joined up.

    then
  3. 03
    Verify for the portal

    A single-use link to your inbox proves the address. Passwordless, 15 minutes, and never a ticket number as a password.

    then
  4. 04
    Carry on anywhere

    Answer from your inbox or the portal. The other side sees the same timeline, with the channel marked on every message.

03 · Answers

Check the docs first.

Installation notes, known issues and how access works. No sign-in needed to read them.

All documentation
04 · Sign in

Already have a conversation?

Use the email address that participates in it. If you need to start a new conversation, write to us — we will open one and you can continue here.